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Merchandise Store Gift Card Terms & Conditions


Terms of use of Lowden Guitars Gift Cards

Lowden Guitars reserves the right to update and change the terms and conditions of our Lowden Guitars Merchandise Store gift cards at any time. This does not affect your legal rights. Use of your Lowden Guitars Merchandise Store gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Lowden Guitars Merchandise Store gift cards remain the property of Lowden Guitars who maintains the right to cancel the card in situations where it is deemed necessary to do so.


The value of your Lowden Guitars Merchandise Store gift card can be redeemed online at www.lowdenguitars.com/shop. The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.


We recommend you note how much is available on the card when issued and monitor the change in amount when used to purchase goods from the Lowden Guitars Merchandise Store. If you have a customer account you can check the balance by using the link provided in the gift card email. If you do not have an account please get in touch with us.



How long is my Lowden Guitars Merchandise Store gift card valid for?

Your Lowden Guitars Merchandise Store gift card is valid for a period of 24 months from the date of activation, after which any remaining balance will be removed and the card will become invalid and no longer available for use.


What if my Lowden Guitars Merchandise Store  gift card is lost, stolen or damaged?

In cases where your Lowden Guitars Merchandise Store gift card is lost or stolen, Lowden Guitars is unable to replace or reimburse the remaining balance on a card. Lowden Guitars cannot be held responsible for the any balance lost on a Lowden Guitars Merchandise Store gift card as a result of theft or fraud. All Lowden Guitars Merchandise Store gift cards have a unique number hidden by a security panel on the back of the card which is required for online purchases. Lowden Guitars cannot be held responsible for any unauthorised use where the unique card number has become known to another party.


Should your Lowden Guitars Merchandise Store gift card become damaged, Lowden Guitars will be able to replace the card providing you still have the card in your possession and the necessary details can be obtained.


How do I use my Lowden Guitars Merchandise Store gift card?


When making a purchase at the Lowden Guitars Merchandise Store, you can redeem the value of a gift card by entering its unique code at checkout. If you want to buy a gift card for someone else, for email gift cards we would recommend printing out the email and giving it to the other person or you can forward the email to the intended recipient.


You cannot use your Lowden Guitars Merchandise Store gift card to buy another Lowden Guitars Merchandise Store gift card.


Lowden Guitars Merchandise Store gift cards are not eligible for any discount codes Lowden Guitars may run.


What if I want to return a product bought by a Lowden Guitars Merchandise Store gift card?


Should you return product(s) purchased using a Lowden Guitars Merchandise Store gift card for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. In the event that you may have discarded your Lowden Guitars Merchandise Store gift card, a new Card will be issued to you with the refund amount applied.


If a partial refund is made for any purchase using a Lowden Guitars Merchandise Store gift card and another method of payment, then any refund amount owing will be credited to the Lowden Guitars Merchandise Store gift card in the first instance.


If the total to be refunded is more than originally paid by Lowden Guitars Merchandise Store gift card, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card).