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My Lowden


My Lowden - I own a Lowden and have a question about provenance, registering the warranty service and support, what gear to get. 
 
First of all congratulations, and thanks so much for playing our guitars. This section is all about you and your instrument.   
 
New guitar? Step 1 is to make sure your Warranty is Registered!  You can do this here.  

 
Can we help you regarding: 
 
Model History and Provenance - Over the years our passion for the craft hasn't always meant the best record keeping! Since we were true to our times and rather ‘laid back’ about everything other than the guitars themselves, we do not have extensive detailed serial number archives for the early years. We do have guidance for determining the era of your guitar can be found here.  We have a great community of Lowden staff and Lowden owners online who are very happy to help also, please get connected here where there's other Lowden owners from every era of our story. 
 
Service and Support - Head here for care instructions for your Lowden guitar.  For set up, service, repair, or to ask a technical question your first port of call is your local Lowden dealer.  We have carefully selected partnership with our dealers and work them routinely on care and service of our guitars.  In addition you can find a list of specialists known to us.  Please note that ALL warranty related adjustments to Lowden guitars must have written authorisation from our repairs specialist directly to the authorised repairer.   
 
Gear, gear, gear! - From capos to saddles to t-shirts, our shop has what you need and a few things you just plain want.   

Want to speak with someone?  Our telephone number is +44 (0)28 44 61 91 61.  We are here 9-5 Monday to Friday UK time.
 
 

Our showroom is open 9-5 every day, but we have a very limited amount of guitars in stock due to being backordered over a year.  Your best chance to play through the range is your local dealer.   Tours at Lowden are only by pre-appointment on a Friday afternoon and are usually scheduled weeks in advance.  Our small workshops can only handle a few folks at a time, so do call us well in advance to arrange a tour. 


Where are the workshops?

Our showroom is located at:

27 Down Business Park

Belfast Road

Downpatrick

BT30 9UP




Hello there!  We're so glad you'd like to get in contact with us.  We're a small team here and almost all of us are at the bench building guitars, so please choose an option below to help us connect you with the right folks right away.

Hello there!  We're so glad you'd like to get in contact with us.  We're a small team here and almost all of us are at the bench building guitars, so please choose an option below to help us connect you with the right folks right away.

Frequently Asked Questions

Q: What kind of strings do you recommend?

A: We recommend Elixir Nanoweb Phosphor Bronze strings at either .12 or .13 gauge for steel strings. For Nylon string models we recommend D’addario Pro Arte and Alliance Savarez Red strings.

Q: There is a bulge in the top of my guitar behind the bridge, is this normal?

A: Due to the design of the Lowden bridge and bracing pattern, a slight bulge behind the bridge is to be expected and is nothing to worry about. However, in overly humid conditions the top can swell beyond acceptable limits. A good indicator of humidity is the action height of the guitar. If the action drops to below 1.8mm on the Bass E string, it is likely that the guitar is too dry, if the action is above 2.8mm (again on the Bass E) the guitar may be too humid.
Q: How do I clean my Lowden?


A: We recommend that you clean your Lowden Guitar using a clean cloth, made damp with very slightly soapy water. In general, we do not recommend using polishes however, if you would like to use one, please ensure that it is matte finish, non-silicone polish.
Q: What are the conditions of my Lowden Warranty?


A: Your Lowden Guitar comes with a limited warranty exclusive to the first owner that covers potential faults in manufacture and also the first setup of the guitar after purchase. Subsequent setups are not covered. Pickup systems, accidental damage and general wear and tear are also not covered by the warranty.  See the full terms and conditions here
Q: What do I do if my guitar is too dry/humid?


A: The setup of your Lowden guitar can be adjusted to compensate for low or high humidity. If your guitar is too dry or too humid, we recommend that you take the guitar to an Authorised Lowden Luthier who can then adjust the neck angle or saddle height to lower or raise the action. Please note that in order to adjust the saddles to raise the action height, new saddles will have to be made. Please do not place shims underneath the saddles.

Q: What should I do to avoid humidity issues?


A: We recommend that you keep your Lowden Guitar inside its case when not being played. We would also recommend keeping a Planet Waves Humidipak inside the case to regulate the humidity.
Q: Where is the truss rod on my Lowden?

A: The truss rod can be accessed from the sound hole and is located behind the large transverse strut of the A-Frame, underneath the top where the fingerboard meets the top.


Frequently Asked Questions

Q: What kind of strings do you recommend?

A: We recommend Elixir Nanoweb Phosphor Bronze strings at either .12 or .13 gauge for steel strings. For Nylon string models we recommend D’addario Pro Arte and Alliance Savarez Red strings.

Q: There is a bulge in the top of my guitar behind the bridge, is this normal?

A: Due to the design of the Lowden bridge and bracing pattern, a slight bulge behind the bridge is to be expected and is nothing to worry about. However, in overly humid conditions the top can swell beyond acceptable limits. A good indicator of humidity is the action height of the guitar. If the action drops to below 1.8mm on the Bass E string, it is likely that the guitar is too dry, if the action is above 2.8mm (again on the Bass E) the guitar may be too humid.
Q: How do I clean my Lowden?


A: We recommend that you clean your Lowden Guitar using a clean cloth, made damp with very slightly soapy water. In general, we do not recommend using polishes however, if you would like to use one, please ensure that it is matte finish, non-silicone polish.
Q: What are the conditions of my Lowden Warranty?


A: Your Lowden Guitar comes with a limited warranty exclusive to the first owner that covers potential faults in manufacture and also the first setup of the guitar after purchase. Subsequent setups are not covered. Pickup systems, accidental damage and general wear and tear are also not covered by the warranty.  See the full terms and conditions here
Q: What do I do if my guitar is too dry/humid?


A: The setup of your Lowden guitar can be adjusted to compensate for low or high humidity. If your guitar is too dry or too humid, we recommend that you take the guitar to an Authorised Lowden Luthier who can then adjust the neck angle or saddle height to lower or raise the action. Please note that in order to adjust the saddles to raise the action height, new saddles will have to be made. Please do not place shims underneath the saddles.

Q: What should I do to avoid humidity issues?


A: We recommend that you keep your Lowden Guitar inside its case when not being played. We would also recommend keeping a Planet Waves Humidipak inside the case to regulate the humidity.
Q: Where is the truss rod on my Lowden?

A: The truss rod can be accessed from the sound hole and is located behind the large transverse strut of the A-Frame, underneath the top where the fingerboard meets the top.


Frequently Asked Questions

Q: What kind of strings do you recommend?

A: We recommend Elixir Nanoweb Phosphor Bronze strings at either .12 or .13 gauge for steel strings. For Nylon string models we recommend D’addario Pro Arte and Alliance Savarez Red strings.

Q: There is a bulge in the top of my guitar behind the bridge, is this normal?

A: Due to the design of the Lowden bridge and bracing pattern, a slight bulge behind the bridge is to be expected and is nothing to worry about. However, in overly humid conditions the top can swell beyond acceptable limits. A good indicator of humidity is the action height of the guitar. If the action drops to below 1.8mm on the Bass E string, it is likely that the guitar is too dry, if the action is above 2.8mm (again on the Bass E) the guitar may be too humid.
Q: How do I clean my Lowden?


A: We recommend that you clean your Lowden Guitar using a clean cloth, made damp with very slightly soapy water. In general, we do not recommend using polishes however, if you would like to use one, please ensure that it is matte finish, non-silicone polish.
Q: What are the conditions of my Lowden Warranty?


A: Your Lowden Guitar comes with a limited warranty exclusive to the first owner that covers potential faults in manufacture and also the first setup of the guitar after purchase. Subsequent setups are not covered. Pickup systems, accidental damage and general wear and tear are also not covered by the warranty.  See the full terms and conditions here
Q: What do I do if my guitar is too dry/humid?


A: The setup of your Lowden guitar can be adjusted to compensate for low or high humidity. If your guitar is too dry or too humid, we recommend that you take the guitar to an Authorised Lowden Luthier who can then adjust the neck angle or saddle height to lower or raise the action. Please note that in order to adjust the saddles to raise the action height, new saddles will have to be made. Please do not place shims underneath the saddles.

Q: What should I do to avoid humidity issues?


A: We recommend that you keep your Lowden Guitar inside its case when not being played. We would also recommend keeping a Planet Waves Humidipak inside the case to regulate the humidity.
Q: Where is the truss rod on my Lowden?

A: The truss rod can be accessed from the sound hole and is located behind the large transverse strut of the A-Frame, underneath the top where the fingerboard meets the top.